Most frequent questions and answers
Yes! You will be able to see the trainer and communicate with him/her. You could use the chat function or raise your hand and speak through your microphone.
We use Zoom Meetings to simulate a real class! You will be able to see the speaker, other delegates and communicate with them.
You will get your individual access link immediately after your booking is finalized. If you don’t get the link within an hour, please check your spam folder.
The email title should be: “Webinar access link – Ticket Nr. XXX”.
If you still can’t find it, please contact us by the chat bubble on the right or our email address firstname.lastname@example.org.
If you didn’t get your link up to 48 before the live session, please contact us at email@example.com. We are quick to respond!
The quickest way to contact us on the day of the event is to use our website’s live chat. See the chat bubble on the right? We will be there live at your service to make sure everything goes smoothly for you.
Alternatively, you can message us at firstname.lastname@example.org.
We highly recommend you use your webcam and leave it on throughout the session. This will contribute to the “together” feeling and help the speaker see your reaction and adjust himself.
Please keep your microphone on mute during the session unless you raised your hand and given permission to talk by the hosts.
Please wear headphones to avoid echo and disturbances when you use your microphone.
IMPORTANT: Please note that the session is recorded, and you agree to that when you choose to turn on your webcam and use the microphone to communicate.
You will get everything that is included in your package within 72-hours after the webinar. If you don’t get it after that time, please check your spam folder.
If you still can’t find it, please contact us through the chat bubble on the right, or by email email@example.com.
Yes, no problem! Please inform us about the name change, so we know to admit the person to the webinar and update the name on the certificate.