How to Be Persuasive When Talking Quality Across Your Organization
Learn the language “tools” and insights that will help you ensure that quality is embraced from top to bottom throughout your organization.
April 06, 2022
Date
4 PM CET /
10 AM EST
time
Beginner to expert
Skill Level
1.5 hours
Duration
FREE
fee
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Overview
Have you ever been frustrated with trying to motivate everyone to embrace quality in your organization?
Are you tired of being stressed over having difficult conversations with people who see you as someone who has a “policing” sort of role within the organization?
Then, this webinar is for you!
Because you fully understand how inadequate communication in the pharmaceutical industry can severely impact the quality management system, leading to poor quality products to non-conformances and product recalls.
By joining the webinar, you will learn tips and strategies for talking to people from the top to the bottom of an organization about the quality management system with advice on developing a quality culture within your organization.
You will also discover how to use plainer language to have quality conversations so that everyone understands you and is motivated to adopt a quality mindset. As a result, you’ll become instrumental in positioning your organization at a competitive advantage by influencing how everyone thinks and acts.
engage everyone in the quality management system, so that
- employees have a better understanding of the importance of a quality system and how it applies to them and their role;
- the top management understands how a well managed quality system leads directly to larger organizational goals and visions and are motivated to adopt, and lead with, a quality mindset;
Who is the training for?
Quality and regulatory affairs professionals in all ranks.
Topics
- What is it?
- Why is it important? – people, safety, cost, and time
- How do we talk to people in a way that helps us create it and support it?
- Showing you have a deep understanding of your organization and the corporate visions and goals
- Explaining quality to the top management – Tying the quality system to the CEO’s main concerns
- Money, Reputation, Happy Customers
- Helping top management see the wisdom of leading with a quality mindset
- Defining quality and giving ownership of quality to every employee
- Establish open lines of communication so that all employees are proactive in discussing quality with you (and with others) throughout the organization
- Strategies for employee engagement
- Tips on how to approach difficult conversations
During the Q&A, you will be able to ask Lesley questions on any aspect of communication.
About the speaker
Lesley Worthington
Lesley has been a Regulatory Affairs and Quality Assurance Manager for over 20 years. Now, she is coaching professionals in the medical device, pharma, and biotech industries in business English communication skills.
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Event Registration
Wednesday, April 06 at 16:00 CET (Berlin) // 10 AM EST (Toronto)
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FAQ
Most frequent questions and answers
We believe that anybody who works in pharma should have access to high-quality GMP education.
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