How to Be Persuasive When Talking Quality Across Your Organization

Learn the language “tools” and insights that will help you ensure that quality is embraced from top to bottom throughout your organization.

April 06, 2022


4 PM CET /


Beginner to expert

Skill Level

1.5 hours





Have you ever been frustrated with trying to motivate everyone to embrace quality in your organization? 

Are you tired of being stressed over having difficult conversations with people who see you as someone who has a “policing” sort of role within the organization?

Then, this webinar is for you! 

Because you fully understand how inadequate communication in the pharmaceutical industry can severely impact the quality management system, leading to poor quality products to non-conformances and product recalls. 

By joining the webinar, you will learn tips and strategies for talking to people from the top to the bottom of an organization about the quality management system with advice on developing a quality culture within your organization.

You will also discover how to use plainer language to have quality conversations so that everyone understands you and is motivated to adopt a quality mindset. As a result, you’ll become instrumental in positioning your organization at a competitive advantage by influencing how everyone thinks and acts. 

engage everyone in the quality management system, so that

Who is the training for?

Quality and regulatory affairs professionals in all ranks. 


  • What is it?
  • Why is it important? – people, safety, cost, and time
  • How do we talk to people in a way that helps us create it and support it?
  • Showing you have a deep understanding of your organization and the corporate visions and goals
  • Explaining quality to the top management – Tying the quality system to the CEO’s main concerns
    • Money, Reputation, Happy Customers
  • Helping top management see the wisdom of leading with a quality mindset
  • Defining quality and giving ownership of quality to every employee
  • Establish open lines of communication so that all employees are proactive in discussing quality with you (and with others) throughout the organization
  • Strategies for employee engagement
  • Tips on how to approach difficult conversations

During the Q&A, you will be able to ask Lesley questions on any aspect of communication.

About the speaker

Lesley Worthington

Lesley has been a Regulatory Affairs and Quality Assurance Manager for over 20 years. Now, she is coaching professionals in the medical device, pharma, and biotech industries in business English communication skills.

What people are saying

Àngels Llarch
Àngels LlarchPharmacist
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Honestly, I thought it would be a kind of refreshment training. Thank you for the quality of the content, the motivation, and for making us vibrate as if we were in the same classroom. ‎
Olivera Tatalovic PMP, CSSGB, Economist
Olivera Tatalovic PMP, CSSGB, EconomistQuality Assurance * Regulatory Projects, Operations & Compliance * EU and MENA region * An alumna of Pfizer & Smith+Nephew
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Thank you Alex Hall and Yan Kugel for one more training with really valuable content provided. I have thoroughly enjoyed it. #qms #qualityassurance
Avanish Kansara
Avanish KansaraQA Manager at Althea
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Thanks Yan & Alex for organising this event. It was great learning and knowledge sharing by Alex and QA experts from all over the world on how CAPA plays important role in improving Quality System. Looking forward for upcoming events to learn other aspects of Quality System and improving myself.
Victoria De La Mare
Victoria De La MareQuality Assurance Specialist
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Yet another very informative session with Alex Hall and Yan Kugel. Extremely useful pointers for change control and deviation management. Thank you once again!
Ramya Raghavendra
Ramya RaghavendraQuality Control Specialist (Stability) at Seqirus
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Thank you, Yan Kugel and Alex Hall for the opportunity to be a part of an amazing and informative webinar with Qualistery GmbH.
Dayna Gabell-Jopson BSc RSci
Dayna Gabell-Jopson BSc RSciQuality Assurance Officer at Bray Group
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Fantastic webinar, very informative, lots of novel ideas and it was run at a good pace. Alex is also very entertaining and makes Quality fun! Thank you Alex Hall, Yan Kugel and Qualistery GmbH #quality #webinar
Jenifer Anigbogu
Jenifer AnigboguQuality Assurance, Regulatory affairs, and Export specialist at Metrovision
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Thank you to Yan Kugel, Alex Hall and Qualistery GmbH for organising this webinar on how to continually improve your quality system - a very engaging and informative presentation.
Sona Ledinia
Sona LediniaFresh Graduate Pharmacist | Passionate and enterprising in being more knowledgeable and skilful in the Pharmaceutical Industry.
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I had a chance to joined a great!, great training webinar by Qualistery GmbH about "How To Take Control Over Your Deviations". Thanks to Yan Kugel, Alex Hall and Qualistery GmbH for giving me this opportunity to acquire such valuable information and mindset to have in maintaining the Quality. Deviations surely the important matter to control so we could get the safest and the best quality we want.
Stefano De Blasis
Stefano De BlasisSite Compliance Specialist (Regulatory Affairs) in Pfizer Italia S.r.l.
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First rule in this dynamic world: Never stop learning! 💪 Thanks to Yan Kugel and Qualistery GmbH for the opportunity to partecipate to this webinar.
Annalisa D'orazio
Annalisa D'orazioQuality Assurance Specialist at GSK
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Another great session about best practices on How to take control over deviations! Very grateful to receive insights on how to reduce the number of reoccurring deviations and improve KPI's, avoiding waste of time and reducing risk. Thanks to Alex Hall Yan Kugel Qualistery GmbH I really invite to have a look on upcoming sessions!
아템켕에드몬드Quality Assurance Manager at Medytox Inc.
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Much appreciation to Yan Kugel and the team at Qualistery GmbH for putting together this training. The training material and manner of presentation was truly unique in its own captivating the audience and naturally increases attention span and concentration through out the session.
Floriana Vetrano
Floriana VetranoChemical engineer
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Thanks Yan Kugel, Alex Hall and Qualistery GmbH for the Great Webinar “ How To Take Control Over Your Deviations” with very useful insight on Issue Management and Recurring Deviations! Well done!
Martina Gjorgjevska
Martina GjorgjevskaQuality Assurance Pharmacist at VARUS
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Thank you all for this great webinar. It was really insightful with great tips to implement in our quality system. Continue with the great work 👏
Nadica Mireva Popovska
Nadica Mireva PopovskaResearch And Development Manager at Galafarm
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Yan Kugel Alex Hall, thank you for the informative webinar. You did a nice job👏
Amritha Mukundan
Amritha MukundanQuality Control Professional
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The training I attended was excellent. The instructor was very knowledgeable and shared great insights that I definitely plan to use. I am looking forward to the next Webinars and Workshops.
Ahmad Al Turman
Ahmad Al TurmanQuality Control Compliance Supervisor at MS PHARMA
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Qualistery has an attractive way to preset their topics. Additionally, the explanations by the trainer were simple and wonderful. I wish you progress and success as I await what comes next.
Miguel Enseñat Mestre
Miguel Enseñat MestreGlobal Production manager and Logistics manager en Labolife España S.A.
Read More
SOPs are the basis for maintaining the consistency and quality of a process, thanks to Qualistery GmbH Yan Kugel and Yogesh Krishan Davé for giving us the opportunity to receive valuable information in a convenient way.

Are You Ready To join us?

Event Registration


Wednesday, April 06 at 16:00 CET (Berlin) // 10 AM EST (Toronto)

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Most frequent questions and answers

We believe that anybody who works in pharma should have access to high-quality GMP education. 

If you love what we do and want to support our cause, you can do that by purchasing a certificate of attendance during or after the session.

Thank you!

To maintain excelusivity and the high standard of our training, we won’t distribute the recording of the webinar. Please do your best to attend the live session.

Yes! You will be able to see the trainer and ask questions using the chat function. 

We use a dedicated service for webinar, and no download is required to join the session.

You will get your personal access link immediately after submitting the registration form and confirming your email address. 

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If you didn’t get your link, please try submitting the registration form again, and if it still doesn’t help, please use a different email address. 

Please note that company business addresses may block the emails. 

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